Mission Statements

What a nice idea. Everybody says how nice they are and what nice things they would like to do and how it will all make the world a better place.

In late 2005 we ordered and paid over £4,000 for some new fixtures in the pub. More than 12 months later they remain incomplete.

Annoying, really, but we all have to put up with annoying things in life. I can live with annoying without taking it too personally. Recently, however, I just happened to 'visit' their website. I don't know why. I just got an urge.

That just made me properly annoyed.

If I was doing a statement for the Bhurtpore I might say something about trying very hard to please most of the people most of the time. But I would really mean it - unfortunately every barrel has a last pint which may not be too good, and every so often things just do go wrong.

We accept that we are only human and hope that customers will throw us a little slack when bad things happen.

I would not come up with a load of vacuous twaddle like 'Our goal is to enjoy continuous success through always exceeding our customers' expectations and to be their first choice supplier of such-and-such'.

This does not prepare that customer for months of unreturned phone calls, and insincere promises when I showed up in person.

Rest assured. The Bhurtpore will never have mission statement as long as it has my name over the door.

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